Shipping policy

Shipping Policy

Thank you for shopping with MastiBox. We are committed to ensuring your order reaches you safely and as quickly as possible. Please read our shipping policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after your order is confirmed. Orders are processed Monday through Saturday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email.

Estimated Delivery Time

Most orders are delivered within 12–14 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, MastiBox may also offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, tracking information will be shared via email whenever available. You can use the provided tracking details to monitor the status of your shipment.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, including courier delays, weather conditions, public holidays, or high order volumes.

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are accurate at the time of placing your order.

MastiBox is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with our shipping partners to investigate and assist you in resolving the issue.